The Studiometry Blog

Thursday, September 27, 2007

Studiometry issues with Acrobat Pro

Several Mac users are encountering issues with Studiometry 5.x crashing when generating PDFs, or when printing from Studiometry. All of the users have had Adobe Acrobat Pro installed, and the users that have temporarily uninstalled Acrobat Pro have confirmed that the problem in Studiometry goes away.

We are looking into the issue and hope to have a solution available soon. For now, if you are having this issue and need to use both Studiometry and Acrobat Pro, you may be able to tweak the settings to prevent any issues in Studiometry caused by Acrobat Pro. We will hopefully have more information available on this soon.

If you can afford to temporarily turn of Acrobat Pro for the current user, that will solve all of the issues.

We have also created a knowledge base article on the topic here:
Knowledge Base Article

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